Frequently Asked Questions
Everything you need to know about our handcrafted smocked collections.
Where are Smock London garments produced?
All our garments are designed in London and ethically handcrafted by skilled artisans. We take pride in traditional smocking techniques that ensure every piece is of heirloom quality.
How long does shipping take?
Standard UK delivery typically takes 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days. Express shipping options are available at checkout.
What is your return policy?
We offer a 28-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like face masks or earrings may be non-returnable.
How should I care for my smocked clothing?
To preserve the delicate hand-smocking and embroidery, we recommend a gentle machine wash at 30 degrees Celsius or hand washing. Always air dry and iron on the reverse side.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated automatically at the checkout based on your destination.
How can I ensure I select the correct size?
Please refer to our comprehensive Size Guide found on each product page. Our designs often feature adjustable ties or elasticated waists to allow for growth and comfort.